Al Marwa Rayhaan by Rotana - Makkah

I loved everything! The staff were so helpful and friendly, they made my stay so much nicer! The staff in housekeeping, especially Mahdi, was so helpful and always asked us if we needed anything. He greeted us so nicely every time and made sure that our stay was enjoyable. The breakfast at the hotel was amazing! I loved all the options and the service was exceptional! I just wish it was included in my booking price so that I could have enjoyed it every day. We were given late check out without any problems, and the concierge staff ensured that our luggage was taken care of on both our arrival and departure in Makkah.

The convenience of being near Haram. Great staff, great service, great breakfast.

Maha in reception went out of her way to provide the best service and guarantee our stay is pleasent

It was not first time a stayed at this facility but THIS WAS THE GREAT EXPERIENCE AND COMFORT all last 12 years I am coming Alhamdulilla to Makkah and Medina at least twice a year and staying in clock tower different hotels, I.e Fairmont, Raffle, Swissotel, Zamzam and all others including Royal Orchard and next door Intercontinental and Grand Hyatt. Few times I had bad experiences and I definitely informed and send my reviews which was acknowledged and I dealt with gracefully. But THIS ONE DAY STAY AMAZED ME, with Excellent Staff, Service and Care. It will not complete my review if I don’t mention couple of GREAT STAFF, Mr. Asif Concierge what a nice, knowledgeable and helpful gentleman and NOT TO FORGET THE BEST OF BEST front desk Nice, Polite, Knowledgeable and GREAT ATTITUDE young girl Miss REHAF, what a lovely girl, she made me feel like I am talking to my own obedient daughter and she gave all the answer and the room I requested to her even upgraded to partial Harm View without asking. I definitely want to add my another great experience, I left my Medicine which need special care keeping REFRIGERATED, I send messages to both of above mentioned Great individuals and they both responded promptly and put my Medicine in Refrigerator and ON TOP OF THAT THEY SEND ME PICTURE INSIDE REFRIGERATOR where my medicine kept. THESE 2 MADE ME FEEL I AM V V V I P, and own this place. What a great Experience. Please make sure THANK AND ACKNOWLEDGE THEM FOR GREAT PROFESSIONALISM SERVICE. May Allah Bless Them And Their Family. AMEEN YA RABUL ALAMEEN. ALL I CAN SAY THANK YOU ALL

Best location.....and breakfast was amazing ....staff were really good epically at the reception "Rehaf" helped us with check in and fulfilled our request and made our stay very comfortable....Thank you Rehaf......really appreciate it.... We also want to thank to the chef (Imran) who came personally and brought our omelet and kark tea… he was very polite and friendly...